If you are currently active within another division of T-ROC, no. If you voluntarily left the company, are seeking re-employment, and are within 30 days since your voluntary leave, no. If greater than 30 days, you will be required to submit another background check and/or drug test.

Dress code will vary by project but overall you must be groomed neatly with clean and professional clothing. In most cases you will be wearing a polo or button-down shirt, lanyard, with professional jeans and shoes.

It’s important to represent T-ROC, our clients, and the retailer we are working at in a professional manner at all times. Along with T-ROC most retailers also have a dress code that all vendor and third party reps must adhere to.

As the applicant, YOU must fill out the I-9 prior to employment within 3 days of being hired.

Prior to employment you will receive information on where to complete your W-4. If you have additional questions about what deductions and allotments please speak with a Certified Public Account. T-ROC will not make suggestions for you.

The background screening process consists of submitting the required personal identification information on the required online form (link is provided when a background check is requested).

Upon submission of the Background Check and/or Drug Test, you will be informed when the status has been cleared. You will also be informed of any issues that might occur. If requested you can also receive a copy of your background check.

If your permanent address has changed multiple times over a short period of time, then it could possibly delay the processing of your background check.

No. You will not be required to pay for company issued background checks.

Certain Retailers require that all Third Party Representatives have taken and passed a drug-test prior to beginning work in their stores. Not taking a drug test could limit the opportunities available in these retailers.

Drug tests should be completed ASAP after receiving your testing information. A delay between the time your testing information is received and your completion of the test could invalidate your sample. Please work with People Experience for more information.

Drug tests require that a sample be undiluted and free from all federally illicit drugs.

If you did not pass your drug test and you feel it is in error, please reach out to the People Attraction Team.

There is no charge for taking a drug test. If a facility attempts to charge you, please contact People Attraction immediately.

Felony convictions as well as some misdemeanor conviction such as thefts will disqualify you from employment.

If you are being harassed at work, please speak with your supervisor immediately. If you are uncomfortable speaking with your supervisor or any officer within the company, call our fully anonymous resource “ROC THE LINE” at 1-800-461-9330, or via online through the T-ROC Connect Portal. https://trocconnect.com/

As a part-time or seasonal employee, you will be limited to no more than approximately 28 hours per week. There might be some opportunities where you are allowed to work over the weekly part-time hours, but this will be limited and rare.

Upon completion of all initial paperwork and onboarding documents you will receive required training information regarding our Systems and Tools. Once completion of those trainings has been verified, any Program specific training materials will be communicated with you.

Schedule will vary depending on what you were hired for. Typical hours will vary but remember this is a project based position where hours and projects will vary. Work with your manager to determine when your first project will start. Check NI, turn on notifications, and ensure you are looking for e-mails from T-ROC regarding upcoming work.

Please work with your manager if you have availability changes. Please note that changes in availability could affect opportunities that are available for you.

Depends on the project. Some projects are very flexible and you have ability to alter your schedule and projects may have a schedule that is set for you.

Depends. The more you limit your availability, the more limited opportunities will be. Because every project has different requirements and occur during different times, the more open your availability is, the greater your chance for being awarded work opportunities.

In your ADP Portal from a computer or web browser, on the main page you should see a link for “Enroll In Direct Deposit”. This will lead to the document you need in order to complete your direct deposit information.

If you do not have a check, you can still submit your direct deposit information by gathering your Routing and Account Number from your online banking portal. For more information or assistance, please contact the People Experience Team.

If you incurred any overtime during a pay period you will receive overtime pay according to all local, state, and federal laws.

Non-exempt employees are workers who are entitled to earn the federal minimum wage for every hour they work. Such workers likely qualify for overtime pay, which is calculated as one-and-a-half times their hourly rate for every hour they work, above and beyond a standard 40-hour workweek. If you are NOT a salaried employee, you would be considered non-exempt.

Commissions and bonuses vary from Project to Project. Please speak with your Field Manager if you are unsure of the pay structure for a particular Project.

Commission is paid 60 days after an event is finished on a separate check. It is important to setup direct deposit to ensure speedy payment of all commission checks.

Commission is paid 60 days after an event is finished on a separate check. It is important to setup direct deposit to ensure speedy payment of all commission checks.

Part-time/seasonal employees in the Flex-ROC division are not eligible for Company Sponsored Health and Insurance Benefits.

Please contact People Experience.

Part-time/seasonal employees in the FLEX-ROC division are not eligible for Company Sponsored cell phone coverage or plans.

Every project will typically have a different pay rate based on the type of work being completed. If you have additional questions about your pay rate, please contact your Field Manager.

Every project will typically have a different pay rate based on the type of work being completed. If you have additional questions about your pay rate, please contact your Field Manager.

As a part-time/seasonal employee, holiday pay is not included in your pay schedule. However, some programs might offer holiday/bonus pay. Please work with your Field Manager if you have additional questions.

No. As a part-time/seasonal employee in the FLEX-ROC division, you are not eligible for PTO/Paid Vacation/Sick Days. If you have a vacation or are sick and unable to work an assigned project, please speak with your Field Manager.

As a part-time/seasonal employee in the Flex-ROC division, you are not eligible for paid Sick Days. If you have are sick and unable to work an assigned project, please speak with your Field Manager.

Your Field Manager will be in contact with you to discuss any assignments in your area. Please be sure to log into NI, ensure notifications are turned on, and monitor your e-mail, text messages, and Workplace for opportunities.

You availability can be set in Natural Insight (NI). If you have specific dates where you will be unavailable (i.e. events, vacations, etc.), please contact your Field Manager.

—

Please contact your Field Manager if you need to edit your expense report due to a rate change.

Please contact your Field Manager if you are having errors in adding your daily meal allowance receipts.

Mileage should NEVER be reported in Concur. For Flex-ROC Programs, mileage is captured in NI, our reporting system. For more information on capturing mileage in NI, please review your training, and speak with your Field Manager.

Mileage rates are based on a number of factors that the company has determined to be best for all parties. We are constantly reviewing our rates based off of these factors and will update you of any rate changes if applicable. Mileage reimbursement is program dependent.

Please work with your Field Manager if there is a scenario where a rental car is required. Typically all of this information will be provided to you.

If your Job Role requires you to submit an expense report, you will given the appropriate training in the RISE platform. If you have expenses pending and have not received the training, please inform your Field Manager.

You can access the T-ROC Employee Business/Travel Expense Policy in ADP. Please NOTE that additional restrictions may be in place for the Flex-ROC division. Please contact your Field Manager for additional detail before incurring any expenses that could result in a refusal of reimbursement.

If you need to alter your travel in any way, please contact your Field Manager immediately.

Depending upon the nature of your travel, you should avoid toll roads if at all possible. If your route cannot avoid tolls, then a receipt is required for all expenses. If you have questions about your routing, or you were unable to acquire a receipt from your tolls, then please speak with your Field Manager.

Mileage reimbursement is program dependent. If your program is reimbursing mileage, you will be paid according to those mileage parameters. Commonly, mileage is only paid for multi-store visits completed during a day. Mileage is NOT calculated from Home to 1st Location and Last Location to Home. Routes are continually monitored by Field Management to ensure the most efficient route is being executed. Routes with unapproved excessive mileage will be declined for reimbursement. If you have additional questions about how you should setup your route, or if a distance will be approved, please contact your Field Manager.

Travel time is typically NOT paid. If a particular program does support travel time, then that information will be disclosed on a per program basis.

No, Gas is not expenseable.

As a part-time/seasonal employee, if you have a specific time-off request, please contact your Field Manager.

Depending on the project you are completing (Merch, Sales & Training, or Special Events), will determine when and how your break should be accomplished.

Breaks are defined as short 10-15min periods that are spent off the floor. If a project allows for breaks, you are not required to clock/check-out during this time.

You are required to clock/check-out for all lunch breaks as required by state and federal laws. If you are unsure if a project qualifies for a lunch break, please reach out to your Field Manager.

Your manager will be in contact with you to discuss your current projects and upcoming work. To ensure all communication is coming through properly, be sure to log into NI, turn on notifications, and monitor your e-mail for opportunities. Additional updates may be found on the WorkPlace FLEX-ROC Page.

Log into NI and click on your profile to see your manager’s name listed under “Supervisor”. You can also log into ADP, select “My Team” and then “Organizational Chart” to view your up-line.

Most projects are on the standard bi-weekly pay schedule. Pay days will be every other Friday and will include hours worked from the prior two weeks. For more information please review the T-ROC Payroll Calendar.

NI is the acronym for Natural Insight. NI is the job opportunity, reporting, and time-keeping system that is used in the majority of Flex-ROC Projects.

Trainings will be assigned to you automatically. You will receive notifications in WorkChat of new trainings. You will need to complete these trainings in the RISE training platform which is found on the FLEX-CONNECT Web Portal.

From a computer or mobile device, go to https://flexrocconnect.com/ and locate the RISE tile. Use your T-ROC username and password to login. You can also get to RISE through the alert that might have been sent to you through WorkChat.

RISE is T-ROC and Flex-ROC’s internal Training Portal. This is where all of your required and important trainings will be administered.

Of course! Making sure you are prepared for work and are paid for work you do is important to us! Training Rates will vary but are typically paid at $12/hour. Each training course has a specified maximum time to complete. You will be informed at the beginning of each course how much time you will be compensated for. After the course is completed you will choose to agree to that time or you can contact your manager if you feel the time should be different.

There is a link that says “Enroll in Direct Deposit” to a Job Aid in ADP that gives you step-by-step instructions.

In your ADP Portal from a computer or web browser, on the main page you should see a link for “Enroll In Direct Deposit”. This will lead to the document you need in order to complete your direct deposit information.

If you have an issue and have spoken with your supervisor and it cannot be resolved, or you prefer not to discuss the issue with your direct supervisor, please access Flex-ROC Assist through https://flexrocconnect.com.

You will have 3 primary programs/applications that could require different usernames and passwords. Please see the below list for the appropriate options or refer to the Help Desk.

T-ROC Username/Password (Single Sign On [SSO] – used to access Workplace/Workchat/etc) – Access the TROC Self-service at https://selfservice.trocglobal.com/. Click on “Forgot Password?” and enter your TROC Username (ex. [email protected]) If you do not know your Username, then please contact your Field Manager.

ADP – On the ADP login screen please select “Forgot username/password” and fill out the required information.

Natural Insight – On the NI Login Screen please select “Forgot Password” and enter your NI Username. If you are unsure of your Natural Insight Username, please contact your Field Manager.

FLEX-ROC is an on-demand, project-based, work platform. This means that there could be periods where your hours worked per week are not consistent. With that being said, there are a couple of ways to improve your opportunities. Log into NI daily to see if any new opportunities are being offered in your area, improve your work availability, and e-mail your manager about potential work and to express your continued interest.

Presently no. All upcoming jobs will be communicated through various means, such as, Workplace, Workchat, Newsletter, E-mail, SMS, or your Recruiter/Field Manager.

YES! We love qualified referrals! If there is a job opening that a friend is interested in, during the application they will be asked to enter the name of the referral.

All employees in the Flex-ROC division are considered Flex-ROCers! While you may have been hired for a specific role (Merchandising, Sales & Training, Special Events) you have the opportunity to work on any Flex-ROC project as long as you meet the standard minimum qualifications and experience.

Work opportunities can vary for many reasons. Some of the key metrics that can be a factor are: Experience, your preferred type of work, availability, distance to job location, and staff rating.

There are always advancement opportunities within T-ROC and the FLEX division. Please be sure to set up time to discuss your career goals and aspirations with your Manager so they can help to create a plan that will put you on the right path. Because of the nature of flexible and gig work, pay is typically determined by the job that is being completed, so it could vary. If you feel that your rate should be adjusted based on your experience, performance, or other qualifying factor, then that should be discussed with your direct supervisor.

If you have an illness that might be affecting your work schedule, then it is your responsibility to contact your manager and inform them. If you are working on a time-sensitive project, communication is CRITICAL in order to avoid a loss of hours.

Before beginning work in Best Buy, you will be assigned a LILO username and password. Your username will be your T-ROC username and your password will be your month and day of birth MMDD.

The first thing you should always do upon arrival to a retailer is check-in to begin your work. Processes for each retailer and project can be a little different once you enter the store, so please refer to your project materials or reach out to your Field Manager for more information.

The Performance Index is an overall performance rating (the Star Rating you see on your Home Page and Profile) based on information gathered as you complete work assignments. The Performance Index blends your Activity, Exception, and Reliability scores over the last 90 days with your latest Qualitative score (if one exists).

Please login to ADP and click on the link that says “Change My Address”. Once complete, your address information will change in Natural Insight within 24hrs. If you noticed the incorrect information after a package was shipped to you, please contact your Field Manager immediately.

A planogram, POG, or modular is another name for the technical drawing of the particular retail shelf, display, or area. This diagram typically includes dimensions, product information, SKUs/UPCs, etc. You should refer back to your merchandising training in RISE if you need a refresher.

Please contact your manager if you need assistance in reading the planogram/POG/modular.

Dependent upon which retailer your project is in, you will need to log into the retailer’s merchandising system while following the directions you have been provided in your project materials. Please review your RISE merchandising training for more information.

Dependent upon which retailer your project is in, you will need to log into the retailer’s merchandising system while following the directions you have been provided in your project materials. Please review your RISE merchandising training for more information.

If a manager is not available, communicate with another employee in leadership at the store. If nobody is available, let a store associate know what you are in the store to accomplish. Be sure to capture the names and titles of the store associate(s) you spoke with, and include them in your survey notes.

If you cannot locate a shipment OR the shipment received is missing parts, you will need to contact your manager immediately. Do not attempt to complete the work without the required items.

If you forgot the required items to complete your project visit, you will need to get the shipment and then come back to complete your visit. You will not be compensated for any time/mileage spent going back home and coming back to your project visit location.

Please make sure you review any supporting documentation supplied to you in your project materials. If you are still having issues, then please reach out to your Field Manager.

Please verify the planogram/POG/modular and work with the store to verify that the products are placed correctly. If the store does not allow you to adjust an area, please note the information in your survey and contact your Field Manager.

Check with a Store Manager/Leader to see if they have the tool you are missing and will allow you to borrow it. If they do not and you cannot complete the work please note the issue in your survey and do not attempt to complete. Please contact your Field Manager.

You will not be sent to complete a project in a retailer, until shipment has been confirmed. However, sometimes shipments can get lost and misplaced. If you having the tracking information, please check to confirm when the shipment arrived and that it was in fact delivered. If you do not have access to the tracking information, please contact your field manager. If tracking is not available, briefly work with the retailer’s sales support staff to determine if the shipment was received. If you are unable to determine the shipment status, please contact your Field Manager, and do not attempt to complete any work at this location that required the shipment to be received.

There could be various reasons why a Store Manager would refuse work. Please discuss with the Store Manager why they are not allowing you to complete the required work and make note of it in your NI survey. If you feel the reason is not warranted, then please contact Field Manager immediately.

If you are having issues fitting a display into the required space, please work with store management to determine the best course of action. Please be sure to note any issues that you had in your NI survey.

If the store is out of inventory for an area you are merchandising, please make note of it in your NI survey. If possible, discuss with leadership to determine if/when was the last time they had inventory of the product and include it in your NI comments.

All Merchandising work should be completed Monday through Friday. Retailers do not allow weekend merchandising work except for on rare occasions.

All merchandising work should be completed between the hours of store open – noon and/or 1pm – 4pm. Merchandising work is to be completed during LOW customer traffic times. Always confirm with store management that you can complete your work at your given time.

Regardless of store traffic, you should always stay the recommended time. Foot traffic in retail locations can greatly vary so it is important your presence is there for a given visit.

If a display is missing from the retail location you are visiting, please contact your Field Manager immediately.

Each program you work will have unique instructions on how to properly set up. Please consult your program manual for required instructions for the event you are working. Your program manager can also provide additional information.

Contact your program manager for all after hours assistance. You may also email [email protected] if you are unable to reach your PM.

Inventory should be written clearly on the provided inventory form. A legible image of that form should then be uploaded in NI, posted in Workchat, and if required, emailed to your program manager.

Out of market assignments are rare, but will be handled on an as needed basis. To be eligible, you must have established that you can sell 50% more than historical averages.

Let your manager know as soon as possible when you are running low on inventory. If the client has available stock and is able to send a shipment, you will be notified of when to expect the backstock shipment. You may also want to make the Receiving Manager aware that you are expecting a shipment and ask to have it available to you when it comes in.

You should arrive to the store 30 minutes prior to the store closing. Once inside, go to the customer service desk and kindly ask them to make you a name badge and print your price signs (you can provide them a copy of the inventory sheet with the items numbers on it). This is also a good time to ask if the Warehouse and/or Floor Manager are available so that you may introduce yourself. Once introductions are made, verify again where you will be placed within the store and let them know that you will wait near there for the store to close and the pallets to be brought to you.

Immediately notify your manager if you are unable to locate the samples; they will advise you on how to move forward.

Immediately notify your manager if you are unable to locate the shipment; they will advise you on how to move forward.

If your display is moved, ensure that it hasn’t been damaged in the move. If so, immediately send photos of the damage to your manager. If not, notify your manager and send pictures of where the display is now located. It is best practice to make note of any positive or negative changes in foot traffic or sales because of the move.

Some warehouses will be able to move your event to a better location, however, it depends on how much space the warehouse has available. It is best practice to contact your manager and notify them if you are located in a “bad spot.”

You must arrive 30 minutes before the store opens for the general public. Best practice is to check with the Warehouse Manager when you do your pre-call to verify if they open the store earlier than what is listed on the store’s website.

Every day you must submit your Daily Sales and Sales Tally worksheets.

A pre-call is the introductory phone call that you make to warehouse management, preferably a Floor Manager, the day before or the morning of your set up. This call is used to introduce yourself as well as to verify specific information regarding your set up (i.e. number of pallets and where they are currently located, where your event will be located within the warehouse, to request electricity for your event, etc.)